Report a problem or an answer
Report a wrong answer, a stuck conversation or a display bug to the Upsellr team, directly from the app.
A wrong answer, an action that did not happen, a broken screen: report it from the app. The report reaches the Upsellr team with what is needed to understand it.
Report an answer
- In the actions of an agent’s reply, click Report this answer.
- Choose the reason: The result is wrong, It did something other than what I asked, It did nothing, or it crashed, Something looks broken on screen, or Other.
- Add a comment: this is what helps us most.
- Click Send.
Report a conversation or a bug
- Report a problem with this conversation, in the conversation header, reports the whole thread.
- Report a bug, next to your account at the bottom of the sidebar, does the same from any page. It only appears when a conversation is open.
Choose the reason, describe what you were doing and what you expected, then click Send. The message “Thanks, your report has been sent.” confirms it went through.
What is sent
A screenshot is automatically attached to your report. The report is linked to the agent’s last reply, which lets the team see what you were seeing.
Good to know
- A helpful reply can be flagged too: click Helpful. This feedback helps us improve the agents.
- For a question that is not about a conversation, such as billing or access to your account, contact us.
- Avoid putting passwords or sensitive data in the comment, since a screenshot comes with it.