Change plan or cancel

You change plan from the Billing screen. An upgrade takes effect right away, a downgrade at the end of the period. Only the organization’s owner can do it.

Change plan

1. Open the account menu, then Manage and Billing.
2. In the Your offer card, click Change plan.
3. Choose Monthly or Annual at the top of the grid.
4. Click Switch to followed by the plan’s name to move up, or Back to to move down. For Enterprise, click Contact us.
5. Payment opens in a new tab, on the secure payment portal.

When the change takes effect

• Upgrade: immediate. You pay pro rata for the current period.
• Downgrade: at the end of the current period, with no refund. Your account must then respect the limits of the target plan: active SKUs, stores, PIM connectors and features used. Archive or disconnect whatever goes beyond them before the date.

Purchased credits that are still valid are kept in both cases.

Cancel

There is no button to go back to the Free plan: you cancel the subscription.

1. In Billing, click Manage Billing.
2. In the secure payment portal, cancel the subscription.

Cancellation takes effect at the end of the current period for a monthly subscription, and at the end of the 12-month commitment for an annual subscription. Until then, you keep all the features. The status shows “Cancelled” with the end date.

After the subscription ends

Your workspace becomes read-only for 30 days: you can view and export your data. It is then archived until day 90, after which your data is deleted. Remember to retrieve your data beforehand.

Good to know

• Amounts paid for a started period are not refunded.
• To come back before deletion, choose a plan again from View plans.
• A question about your contract? Contact us.