View your invoices and change payment method

Your invoices and your payment method are managed from the organization’s Billing screen.

Find your invoices

1. Open the account menu, then Manage and Billing.
2. The Invoices card lists all your invoices with their status.
3. Click Open to display or download an invoice.

The possible statuses: Draft, Due, Paid, Uncollectible and Voided.

Change payment method

1. In Billing, click Manage Billing.
2. The secure payment portal opens in a new tab.
3. Add or replace your payment method.

After a failed payment, the Update payment method button shown in the banner leads to the same place.

When are you billed?

• Subscription: billed in advance, at the start of each period. Annual billing is paid in one go.
• Credit packs and top-ups: billed at the time of purchase.
• Plan upgrade: an amount pro rata for the current period.

Payment is made by bank card or by the methods offered at checkout. An Enterprise plan can provide for a bank transfer or a SEPA direct debit.

Prices and taxes

Prices are expressed in euros, excluding tax. The applicable VAT is added. A business established in another European Union country, with a valid VAT number, is invoiced without VAT (reverse charge).

Good to know

• Only the organization’s owner manages billing. Admins and members view it read-only.
• To dispute an invoice, do so in writing within 60 days of its issue: contact us.
• A failed payment triggers a 7-day grace period. See failed payment.